Technical Frequently Asked Questions

Do you support v92 technology?
What is modem on hold?
How do I get Modem On Hold on my computer?
Can you install the v92 modem on my computer or get the Modem On Hold on my computer to work?
How can I check my email?
How do I setup Outlook Express so I can check my email?
What is your minimum computer requirement to be able to connect to the internet?

Do you support v92 technology?

Yes we support v92 technology. All of our servers are v92 compatible.

What is Modem on Hold?

Modem on Hold is a v92 technology that puts your internet on hold when you receive a call, so that you can pickup and answer the phone. After you are done talking, it will resume your internet connection.

How do I get Modem On Hold to work on my computer?

To be able for Modem on Hold to work on your computer, you need to make sure that you meet the following requirements:

Have a v92 modem installed on your computer
Have a call waiting service with your phone company
Be connected to a internet service provider (ISP) that supports v92 (which we are)
Make sure that the correct v92 modem driver is installed for your modem and the Modem On Hold/Netwaiting software that came with it is correctly configured and running on your computer.

Can you install the v92 modem on my computer or get the Modem On Hold on my computer to work?

Yes, we install v92 modems along with the Modem On Hold software.

How can I check my email?

You can check your email through our website at: http://mail.gusaol.com/ or through Outlook Express on your computer.

How do I setup Outlook Express so I can check my email?

Please click here for instructions on setting Outlook Express for your email.

What is your minimum computer requirement to be able to connect to the internet?

You must have a computer with a modem. It's as simple as that.